Common Questions For Online Giving

What payment method options can I choose from?
The Crossroads eGiving is configured to accept direct payments from checking or savings accounts. 

How often will payments be pulled from my account?
The program can be configured to pull funds from your account at a frequency that's right for you.

How do I know when my gift has processed, and for how much? 
You’ll receive an email receipt for your records that reflect the date and amount processed. You will also receive notification if your transaction fails for any reason. 

Where is my information stored? Is it secure? 
Our new eGiving solution uses the most powerful security tools in existence. All bank account information is stored as encrypted data. The system uses the same processing networks used by federal banking and government agencies. In fact, fewer people see your sensitive information with electronic gifts than with paper checks or mailed donations—making eGiving the MORE secure choice.   

Will I still receive an annual paper statement of my giving? 
Yes. You will receive an annual giving statement from Crossroads Community Church. 

What if I set up recurring Electronic Giving and want to stop it? 
Simply contact us in writing 30 days prior to your next donation date. This will ensure your automated eGiving will be canceled. 

What prevents the church from charging me whenever it wants? 
Federal law (Federal Regulation E) protects you from unauthorized debits from your checking account. With eGiving, you have the right to stop, reverse, or dispute any debts you believe were made in error. 

How common is Electronic Giving? 
eGiving, like electronic payments, is very common. More than half of all U.S. households use electronic payments to pay their mortgage, loans, insurance premiums, utilities, membership dues, and other bills. (Statistic from